Need help in Asheville, NC after Helene? Mapping locations of water, food, shelter, WiFi
Here's an interactive map displaying information that may help Asheville-area residents in the aftermath of Helene and extensive flooding. For any life-threatening situations, always call 911. Buncombe County has a line for reports of downed trees, debris and other non-emergencies: 828-250-6650.
The city's water system was heavily damaged in the storm, and a boil advisory is in place for Western North Carolina. In a release on Sunday, city officials said "restoring service to the full system could potentially take weeks."
Curfew is in effect from 7:30 p.m. to 7:30 a.m. within Asheville city limits. Many stores are unable to take credit or debit cards because of communications disruptions. If you need to get cash, note that lines at working ATMs can be long.
To report a missing person
To report a person believed to be missing or unaccounted for, voicemails can be left for the Buncombe County Family Assistance Center at 828-820-2761. The county also created a form — bit.ly/3TLSLNK — to notify Buncombe officials of loved ones who aren't accounted for.
More: How to report a missing person, from the Asheville Citizen Times.
School closures
- Asheville City Schools: Closed Monday, Sept. 30, and Tuesday, Oct. 1
- Buncombe County Schools: Closed Monday, Sept. 30 through Friday, Oct. 4
- UNC Asheville: All departments Closed until Monday, Oct. 7; classes suspended until Wednesday, Oct. 9
- Western Carolina University: All departments closed through Friday, Oct. 4
- Appalachian State University: Closed through Friday, Oct. 4.
More: Coverage on School Closures from the Asheville Citizen Times
Travel
Asheville Regional Airport's website is not updating accurately with flight information at the moment. Travelers are urged to contact their airlines about their flight status.
To donate to relief efforts
- American Red Cross: redcross.org
- GoFundMe: www.gofundme.com/c/act/hurricane-helene
- The Salvation Army: www.disaster.salvationarmyusa.org
- United Way: support.unitedway.org/page/Helene
- World Central Kitchen: wck.org
- Humane Society Disaster Relief: www.humanesociety.org
Text message updates
As a resource in these tough times, The Paste BN Network is offering a text message service to bring you and your loved ones the latest updates on Hurricane Helene, connect you with resources and answer any questions you might have. This will give you you direct access to reporters and editors in the newsroom who can help you find information about ongoing weather warnings, local services and more.
To sign up, text 'Hello' to (239) 241-6343 or click here. If you have friends in the area, please feel free to share this phone number with them so they can sign up for updates as needed.
Click here for a more extensive list and a downloadable PDF from the Citizen Times.
Contributing: Vivian Jones, Iris Seaton, Staff/Asheville Citizen Times; Joyce Orlando/Paste BN Network
More visual stories on Hurricane Helene:
Starting Hurricane Helene cleanup? Here's how to deal with flood and storm dam
See more: How flood damage is cutting off North Carolina communities from emergency relie
Maps: Track Hurricane Helene's 800-mile path of destruction across southeastern US