The art of complaining: How to get what you want without being a jerk
As both a newspaper editor who sometimes gets calls from sometimes unhappy readers and an adult human resident of Consumer Land, I've been on each side of complaints.
I think that makes me an expert on the subject.
We all have complaints.
About service. Prices. Surprise fees. The TV in the next hotel room that is unreasonable loud at 2 a.m.
And we should complain when things are wrong. That's how problems are recognized and, one hopes, fixed.
But there's an art to complaining in a way that will not only get you what you want, but leave you the same non-jerk you were when you started.