What to do if your boss retaliates after you voice a complaint: Ask HR
Johnny C. Taylor Jr. tackles your human resources questions as part of a series for Paste BN. Taylor is president and CEO of the Society for Human Resource Management, the world's largest HR professional society and author of "Reset: A Leader’s Guide to Work in an Age of Upheaval.”
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Question: What can I do if leadership in the company retaliates against me and my team whenever we bring forth concerns or complaints from staff? ‒ Demetria
Answer: It's incredibly disheartening to be in a situation where leadership retaliates against you and your team for voicing concerns or complaints. When leadership chooses retaliation over reflection, it not only stifles open communication but also damages trust and morale across the organization. However, you are not without options. Here's a structured approach you can take to address this issue:
- Document your experience: Start by meticulously documenting every instance of retaliation. Include all relevant details such as dates, times, actions, individuals involved, and any changes in response to your complaints. This documentation will be invaluable if you need to escalate the issue.
- Engage compliance or HR. If your company has a compliance team, request a meeting with them. If not, reach out to your HR department. Present your documented information professionally and factually, and provide copies to support your case.
- Report anonymously. If you feel uncomfortable addressing the issue directly, consider using an anonymous ethics hotline if available. This can allow you to raise your concerns without fear of direct repercussion.
- Seek support. If you’re in a leadership position, show your team you support them by acknowledging their courage and taking steps to address their concerns. If you’re not in a leadership role, identify a trusted leader who can advocate for you.
- Know your legal rights. Remember, you also have legal protections. Retaliation for legitimate complaints is illegal under federal and state laws like Title VII of the Civil Rights Act. Consulting with legal counsel can provide guidance on how to proceed if internal measures fail.
Ultimately, healthy organizations thrive on feedback and protect those who speak up. Your actions can foster an environment of integrity, accountability, and respect. Remember, standing up for what’s right is crucial, even if it feels challenging. You’re not just advocating for yourself, but for a culture of openness and trust.
One of my colleagues was recently terminated due to concerns about cultural fit within our company. Although he possessed strong skills and intelligence, he wasn't always the easiest to work with. Is cultural fit considered more important than technical abilities and job performance? ‒ David
Increasingly, employers are looking for workers who check both boxes: acumen and fit. They want people who can do the work and work well in the context of their unique work environment. Cultural fit is a significant factor considered by many employers alongside technical abilities and job performance. While possessing strong skills and intelligence is crucial, the ability to work harmoniously within a company's culture is equally vital.
Workplace culture is not just about what work is done, but how it is done. It encompasses various elements, including work performance, personality, work style, and work ethic. These factors affect collaboration, morale, and overall productivity. Therefore, many employers prioritize cultural alignment during the recruitment process and throughout an employee's tenure.
The employment-at-will doctrine, which applies in most states, allows employers to terminate employment for any nondiscriminatory reason, including cultural misalignment. This legal framework reflects the importance placed on having the right cultural fit. Culture affects how well individuals work with others, which in turn impacts team performance and company success.
Ultimately, while technical skills and job performance are essential, cultural fit significantly influences long-term success within an organization. Both employers and employees benefit from a harmonious cultural alignment, and flexibility on both sides is necessary to ensure a mutually supportive and productive work environment. Each party should strive to understand and adapt to each other's cultural dimensions to achieve the best fit possible.
The views and opinions expressed in this column are the author's and do not necessarily reflect those of Paste BN.