Not cool: United Airlines passengers trapped for 7 hours without air conditioning
Passengers on a United Airlines flight from Newark, New Jersey, to Rome were trapped for more than seven hours on a plane without air conditioning and say they were offered little in the way of food or water during the ordeal.
Social media posts by passengers say that the flight was delayed because of a problem with the air conditioning system and that at least one passenger fainted and required medical attention.
In a statement to Paste BN, United Airlines acknowledged the incident and said the flight eventually was canceled because of federal regulations around flight crew duty hours.
“On July 3, United flight 40 returned to the gate at Newark Liberty to address a temperature issue. Once there, we offered customers the opportunity to deplane and later provided snacks and beverages,” the statement said. “Our crew eventually exceeded their legally permitted duty hours and we had to cancel the flight. We regret we couldn’t provide our customers a better travel experience and offered compensation in the hopes of having an opportunity to welcome them back.”
For passengers the ordeal was certainly frustrating. Unfortunately, they’re probably not entitled to any additional compensation, aside from refunds for their tickets.
According to the Department of Transportation, airlines are required to provide passengers with food and water during onboard tarmac delays of more than two hours. Carriers also are required to give passengers an opportunity to leave the plane after three hours for domestic flights or four hours for international flights.
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But airlines are not required to provide additional compensation for tarmac delays. They also are not required to provide full meals, even during lengthy delays, so long as snacks are made available. The captain also is permitted to suspend or forbid drink and meal service during a tarmac delay if it is seen as a safety or security risk − for example, if the plane is on an active taxiway or runway during the delay.
In general, the Transportation Department requires airlines to provide full refunds, even for nonrefundable tickets, if a flight is canceled, so the passengers would be entitled to their money back. But United does not commit and is not required to provide additional compensation for that kind of delay or cancellation, according to the Transportation Department’s consumer dashboard.
Zach Wichter is a travel reporter for Paste BN based in New York. You can reach him at zwichter@usatoday.com