This Alitalia agent has HAD IT with angry passengers, shoves a man who yells at her

Rome's Fiumicino Airport seems like it was a fun place to be this week, especially if you wanted to spiral through Italian poet Dante's Nine Circles of Hell. On Wednesday, the airport had to temporarily close its runways because of smoke from a nearby forest fire and on Thursday it endured a 20-minute blackout due to an electrical fault. Fiumicino is a hub for both Alitalia and Spanish airline Vueling – and passengers on both carriers were well beyond angry over the delays, cancelations and delays that turned into cancelations hours later. There were reports of Alitalia passengers who waited in line for seven hours and the police had to be called after a hundred angry Vueling passengers stormed the ticket counters.

And then there was this Alitalia employee who pushed a man who was approaching her in the middle of an already chaotic situation. In the video, posted to YouReporter.it, she appears to be trying to talk to a group of passengers when a large man started yelling "Shut up! Shut up!" as he advanced towards her. She shoved him with both hands as the crowd did its best collective "Heyyyy!"

The woman, who has asked not to be identified, said that she felt like she acted in self-defense (and it really looks like the least aggressive shove ever). "I thought he was going to hit me," she told Corriere Della Sera. She also said that, at the time of the incident, it was 3 a.m. and she'd been working for a solid 10 hours at that point, so he's probably lucky that she didn't go full-on Ronda Rousey on him.

By Friday morning, things at Fiumicino were less chaotic and – fortunately for that gate agent – she had the day off.