Delta flight attendants now can call you by name, know your status thanks to app

Delta flight attendants are now equipped with a new Guest Service Tool on their phablets so they can size up fliers before they even get on board, giving them the ability to greet passengers by name, know what status they have and even check out their travel plans.

The airline announced the debut of the tool on Tuesday. Allison Ausband, Delta’s Senior Vice President of In-Flight Service said:

“Our flight attendants, as with all Delta employees, are committed to making the flying experience better for our customers while endeavoring to bring more humanity to the skies. Having technology at their fingertips to identify and greet customers by name, highlight a customers’ (SkyMiles) Medallion status, address disruptions in their travel in real-time as well as a host of other opportunities means the world’s finest flight attendants can provide an even more exceptional customer experience."

Come to think of it, we don't think we've ever been called by name by a flight attendant on board.

Down the line, Delta plans to utilize the tool to do things like help people out with connecting flight information and even (for those of a certain status, we presume) serve passengers their beverage preferences without them needing to ask.

Delta first handed out Lumia 1520 phablets to all of its attendants last year. That replaced the need for a 500-page, five-pound manual flight attendants had to carry, as all that info was loaded right onto the device instead.